I upgraded videoscribe from version 1.3.26 to version 2.0 3-4 days back..and today while rendering the software freezed and I had to close. Later when I logged in the folder with my email id was not there!!!
I downloaded the scibes from my dashboard..and I was not able to download few files.
Attached the the screenshot for the error message I got for the missing files,
Thanks Mike. I was able to recover the folder. But am facing more problems..like
When I render the video..after the video is finished..the voice over starts again! I just gave 6 sec pause after the last slide..everything seemed ok..but after rendering I had same problem..after 3-4 revisions I just added 2 sec pause..but this problem still persists.
But with earlier version I did not face this problem..am using other software too..but have never faced this problem!!!!Going further..when I rendered the video for the 1st time..the pause (6 sec) was working!! After I made a minor change of replacing one word i got this error of repeat voice ..I tried rendering several times...saved with different file name too. This is a bug you need to fix!!
3) if your voiceover is an mp3, import it into the music slot instead of the voiceover slot or
Oh..am sorry Mike!!! Thanks for all your help, I really appreciate your help..
Sorry you are having issues using version 2.0.
I would suggest that you upgrade to version 2.0.2 rather than 2.0
which did have a number of bugs that were address in version 2.0.2.
If you still have any problems after trying this version, please let us l know by raising a support ticket
if it is regarding a specific scribe, please ensure it is saved to the online directory and that you advise us of it's name.
I'm having similar issue again.
I'm using version 2.0.1.
I created 2 scribes..imported the final product..but did not save them to my folder(online) and later when I had to create a new scribe..I got tempted to upgrade to latest version when I saw the popup window. Something went wrong while upgrading and I had to reinstall the software (2.0.1)
To my surprise..I found all scribes outside my folder deleted! (approx 4-5 files)
If you 'did not save them to your folder (online)' then the scribes will be lost, we do not delete any scribes from our servers so the only way they could have been deleted is if they were deleted by the user. Another possibility is that you saved your scribe locally and not online and the scribe was created on a different computer. If you log in on the computer on which the scribe was created then you will find your scribe.
Hi..I did not delete the scribe..after re installing the scribes disappeared!! I have checked it several times on the same computer on which the scribes were created..and 2-3 previous scribes are missing!
Thanks for the update.
You mentioned previously it was 4-5 files and now it is 2-3 files.
Were these other files found on a different computer?
I worked on 2 scribes 2 days back..and 2-3 scribes I worked a month back. I'm more worried about the recent ones..as it took 7-8 hours to complete them. The pop window encouraged me to upgrade and I was suggested here for the same..
Thanks for your reply. I can see that you have raised a ticket with us on this topic so you should receive a reply to this there. Also, could you let us know in your ticket if you have used VideoScribe on multiple computers, and also the name of your missing scribes.