I am trying to export a scribe but nothing is working, it gets stuck on "preparing video information".
I have tried deleting and re-installing VS, rebooting my comp., saving under a new name, exporting the scribe and importing it back into VS. It is not working. I have spent 1,5 days trying to export this file and I am getting a little frustrated.
I really love what VS can do - but at the same time I want to kill myself whenever I use it :-)
It is in the cloud and is names ForloebAudio I think.
Could someone please take a look at it ?
I have converted this into a support ticket and am looking into the issue for you.
You will receive an email with details of your support ticket.
I have the same problem. Could you help me?
If you are experiencing issues rendering your scribe please submit a support ticket. You can save the scribe to your online directory (cloud icon), give us the name of the scribe in the ticket and we can take a look for you.