Can i get someone to respond?
Just downloaded and First time using VideoScribe but it says either: "You are already logged in on another machine" or at times it says: "You need sparkol pro account..."
As we may need to talk to you about your account details to resolve this issue, I have converted this post into a support ticket.
Recently, I downloaded VideoScribe onto my computer and i had a free trial account beforehand at the email of "firstname.lastname@example.org" and i am trying to log in from another account at "email@example.com" and i cannot log in on the same computer i logged on to the last account from. i need to get help today if possible.
i have already deleted the software so ive tried everything.
Thank you very much:)
thanks for getting in touch about this. You are limited to one free trial, so you will not be able to log in with a second free trial account. To use VideoScribe you will need to purchase a Pro subscription- you can see the various pricing options here.