Thanks for getting in touch.
Before you can add a new mp3 file you need to delete the first one.
Click on the trash can in the soundtrack or voiceover screen as in this example
You will then be able to upload your new mp3 file
Thanks so much for your help.
I've tried what you suggested, but the same problem persists.
Now that I have removed the first audio file, I cannot insert a new track (MP3 file)
now there is no audio, unless I use the tracks provided in the software.
Is there a pre-requisite for the files like bitrate or duration of the song?
I am converting this to a support question so that we can talk directly - we will be in contact shortly
I've checked the filename and it is all in small caps and still facing the same problem.
I've however managed to add the audio by using the voiceover function. instead of 'RECORD', i've uploaded the same MP3 file and it works.
is there any difference between adding the MP3 file this way and through the 'ADD AUDIO' method as i can't get it to work using the latter.
if there aren't, then I will just use this method.
Thanks very much for your help.
I am using version 2.3.6-12(windows).and not being able to add mp3 it was working till last Friday but today I faced this problem? what would be solution please respond as soon as possible I have lot of work to cover up. I can add the mp3 of library but not my own??
If you would like the support team to take a look at the MP3 file, please submit a support ticket and attach the file. Alternatively, you can attach it here so that anyone can take a look and give advice.
I've opened the audio file in Audacity (free audio recording and editing software) and I can see some clipping of the audio (red bars in the screenshot).
I've reduced the gain a little to remove the clipping, exported as an MP3 and attached the reprocessed audio file here. Please try the attached file and let me know if it works.