lora lee
Hello,
I had a Free Trial version of Sparkol on my computer, including an older video I had created.
I updated my account to Pro, and reinstalled VIdeoScribe on my PC.
However, the VideoScribe logo is still showing at the bottom of the video.
Which suggests I am still working with the Free Trial.
And I don't think (?) my Pro Graphics are showing up either.
I tried uninstalling and reinstalling the program. No change.
I think I need to get in touch with Support!!
Does anyone know their email address or how to submit a support ticket to them?
Thanks!
Hayley Young
Raise a ticket with the support team and attach your VideoScribe invoice in the ticket
All contact methods
lora lee
Hello,
I had a Free Trial version of Sparkol on my computer, including an older video I had created.
I updated my account to Pro, and reinstalled VIdeoScribe on my PC.
However, the VideoScribe logo is still showing at the bottom of the video.
Which suggests I am still working with the Free Trial.
And I don't think (?) my Pro Graphics are showing up either.
I tried uninstalling and reinstalling the program. No change.
I think I need to get in touch with Support!!
Does anyone know their email address or how to submit a support ticket to them?
Thanks!
2 people have this question