I am having some significant difficulties with exporting a scribe, it goes fine until 12-minutes when it just stops and doesn't go any further.
I have removed an replaced the elements that appear to be offending however this does not make any difference.
The scribe is uploaded to the cloud and named "EBS E1 CTI - overview"
I finally managed to get the movie to export, each day since I posted this I have been deleting the element that I believed to be responsible and re-importing the element, repositioning, etc. Until today it didn't work.
I have no explanation for why it worked today, I did nothing different, no changes on the Mac, it's the same element. In the previous version of VS it would have just worked immediately when I replaced the element the first time.
At least it has exported but I cannot have this issue coming about in the future, lets hope it doesn't happen again with other videos as I cannot afford to be doing this daily to get a video out.
official support post about uninstall and reinstall: http://help.videoscribe.co/support/solutions/articles/1000033641-uninstall-and-reinstall
download either version here: https://my.sparkol.com/versions
(normal uninstalls should not affect your saved scribes, but if you use third-party hard drive cleanup programs, they may erase your local scribes. Save a copy of your scribes online for extra safety.)
-Mike (videoscribe user)
Thanks for the reply, I appreciate the info.
I have come across these 3 issues in the community however I have 117 elements in this scribe set to animate at 0 seconds and this is the only one (the last one) that had a problem, I have been through a lot of trouble shooting including exporting other SVG images from Illustrator.
To be honest I really like the new UI and the folders, if this happens again I will be going back to 1.3.26 until I find an alternative to VS - it doesn't have to be the same price or produce the same type of animation, it just has to allow me to quickly place elements on a canvas and animate them somehow.
To me this is a giant fail on Sparkol's end, in a previous life I was a software developer and project manager for hardware/software integrations so I understand better than anyone that any software updates will come with new bugs however, when users feel they need to downgrade to an old version to get what they are paying for or as a workaround to core functionality bugs (such as not being able to export the product) this is a fail on the part of the developers, at the very least they shouldn't allow a 0-second animation if it causes problems, this is something their testing should have picked up and been resolved one way or another before they released the version. I'm sorry if that is harsh but it is how I ran my projects. It is better to hold back on a version for a week or 2 then to prematurely release a new version that clearly isn't ready.
Thanks again Mike and I hope Sparkol gets this resolved ASAP.
It's one frustrating Sunday attempting to load my scribe to Youtube....log in log out upload stop .log in log out upload stop .log in log out upload stop .log in log out upload stop .log in log out upload stop
Is VideoScribe havin' a holiday?????
Hi and thanks for your comments.
Just to add one thing to this: we are not recommending anyone revert to the old version at this time. There are work-arounds in place for the issues that have come to light and we are currently testing an interim build that fixes most of them.
If anyone reading this is frustrated and stuck, please do raise a Support Question and let the support team help you personally.
Thank you for validating I did the right thing in the first place and can you please share the workarounds for the issues, especially the 0-second animation issue?
The workarounds are all on the known issues page
Since my last post we have just released a new version of VideoScribe - version 2.0.1 - all the great features of VideoScribe 2.0 with additional improvements.
- Button hints to help you get around
- Improved memory management
- Performance enhancements
- General bug fixes
- Simpler installation for Macs
It also addresses these critical issues:
· Unable to render as WMV including Facebook and Youtube uploads
· Unable to render as a Power point presentation file
· Mac users unable to import MP3 files
· General memory issues
For further details, and to download the update, please see https://my.sparkol.com/versions
It would be great to hear back from you about the issues listed above if you still experience them.
Thanks for that Ian,
I am currently exporting the scribe, just tweaking times to match narration better, once the export is finished I will install 2.0.1 (already downloaded and waiting) and try to export the version that I saved in the cloud, it is the version that sparked this thread and I kept there as a reference incase you guys needed it. This will test the original bug.
I haven't actually seen the known issues page before, I don't know why - I guess I am a little used to having to contact you guys here to resolve this issues from previous versions.
This also explains the memory issues that i have been running into, it was a little coincidental that the update to 2.0 came at a time where I made a few other changes including a new external HD and an update to FCPX, a number of Adobe CC apps that I use including Premiere Pro and Photoshop, etc. It has been though to find the cause, I actually thought it was the new external HD that I was getting ready to send back for replacement under the guarantee - it still could be but as it is a known VS issue I will give a little more time to see if 2.0.1 resolves the issue.
Thanks again Ian and will let you know as soon as I can.
So I have tested 3 specific issues in version 2.0.1 and here are the results:
I hope this helps you guys out Ian, let me know if you have any other questions.