Our video is saved to the cloud and named BUTW2. Currently, it will not render as a video file no matter the size or format. It gets stuck on "Preparing Video Information" and does not move, even after hours.
Would the support team be able to take a look?
other issues that commonly contribute to freezing or crashing during rendering:
-Mike (videoscribe user)
Hi Randy, sorry you have this problem.
I have created a ticket for you and sent you a response.
I have imported the scribe file and have gone beyond the Preparing Video Information message.
Please check your email inbox for details on your ticket.