I am due for a business presentation on Friday and I am fully prepared my scribe. Unfortunately, I am not able to publish the scribe as video or PowerPoint. It appears this is a common & an unfortunate problem. I have tried the all the troubleshooting solutions but nothing has worked. can you please propose some alternatives? can I call someone for customer support?
Thanks
1 person has this question
S
Shannon Revel-Whitaker
On Wed, 29 Mar, 2017 at 6:37 PM
I'm having trouble saving my file as anything but "scribe" file. Paid membership and all... very frustrating.
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Mike Metcalf
On Wed, 29 Mar, 2017 at 8:00 PM
Hi,
If you mean you can't find the option to publish videos, the SAVE icon, with the .scribe option is in the upper left corner. the PUBLISH/RENDER VIDEO icon is in the upper RIGHT corner.
If you mean that videoscribe freezes or shows an error when you try to publish a video:
1) if you want customer support to help you figure out what is wrong with your project, save it to the cloud folder and Raise a Ticket to explain the symptoms.
2) If you would like videoscribe users to try to help, attach your .scribe file here
Vaibhav Meharwade
Hello,
I am due for a business presentation on Friday and I am fully prepared my scribe. Unfortunately, I am not able to publish the scribe as video or PowerPoint. It appears this is a common & an unfortunate problem. I have tried the all the troubleshooting solutions but nothing has worked. can you please propose some alternatives? can I call someone for customer support?
Thanks
1 person has this question