Version 2 user, and I have no library.
EDIT- In library, I have a white screen. Nothing.
(ALSO, I )Click on Globe symbol and am told that I must be online to see online images.
I am online. (SVG library goes to the site properly)
In version 1 the library worked well and had a good amount of images there.
Just to make things a little clearer this is the icon to click on for the library of images
The world icon
Is used to load an image from the internet.
If you are clicking on the Library Icon and it is taking a long time then it may be that you have a lot of recent images (used to be called favourites in version 1).
VideoScribe will create thumbnail images of all of your recent images and if there are lots of them or lots of big files this can slow it down. Once the thumbnails have loaded you can clear the history by right clicking on one of the thumbnails and selecting Clear History.
If you are seeing a blank screen and you are online and you are working in an office environment then the following link might help VideoScribe in an office environment