I recently became a pro user but i'm really starting to get upset. The program crashes every 10 minutes and when I close it and try to reopen it, it shows me the following warning:
"you are already logged in another machine"
I'm not! and even if I was, If I'm a pro user, i can use it on other machines.
Is there something to resolve those bugs or I should just cancel my subscription right now?
Mike's advice may have solved your issues but if not could you tell me if the crashes occur with a particular scribe or particular images or when you are doing a certain thing in VideoScribe?
If the crashes occur with a particular scribe could you Save your scribe online and let us know the name
Well, mike's answer was correct. I was uploading new svg and they were crashing the program. Since I stopped, the program stoped crashing so much. It still does and the error "you are already logged in another machine" still appears but it's not bothering me anymore. I'm still testing everything so, i'm going to try mike's recommendation on svg uploading.
Thank you very much!
Please can you try the following:
Turn your router off for 30 seconds, turn it on again and try logging in again.
Try logging in to VideoScribe from another computer and see if you get the same error.
If you are using a Windows PC:
I have attached two videos to assist you in checking you have the correct security protocol (TLS) enabled and how to clear the previous cache.
Please watch the videos and following them to do the same on your computer.
Please also ensure that VideoScribe is closed before doing this and remember to restart your computer afterwards.
If you are using a Mac:
Please ensure that you have the latest OS X updates and try restarting and trying again.