i have entered correct username and password but it says u need an internet connection for trial version even i have broadband connection.
Are you using a laptop? Sometimes the laptop may put the network card to sleep to conserve energy.
Try plugging in the laptop to an electrical outlet or changing the power saving settings to keep the network card awake.
-Mike (videoscribe user)
I downloaded the free trial. I have restarted pc twice and no login yet, it appears to be stuck trying to download and installing image library? I have a fiber optic high speed connection so I do not know what the problem is?
I went to your link.
Give specifics under Check Your Permissions & Check Your Security Settings. Define what to do in those areas!
1) Windows 7 Professional
2) Yes. I purchased pc from my old work and "Ilog in" after I power off under that old companies domain with my old username and password, even though I am not on their network
5) See Attached
I have donloaded many programs on this pc with no problems?
to find the appdata folder, you can open windows explorer and perform a search . You may have to "show" hidden folders to see it. how to show hidden files: http://windows.microsoft.com/en-us/windows/show-hidden-files#show-hidden-files=windows-7
Check your permissions- Do you have admin rights to install new software on your computer?
Check your security settings- If you're on a PC, firewalls may be blocking VideoScribe. If possible, add VideoScribe to the firewall exceptions list.
Hope that helps,
Mike (videoscribe user)
How do we find our username? I never saw where I was given one or created one when sighing up.
Yes, your login uses your email address and password. If you have forgotten your password there is a forgot password link on the login page in VideoScribe.
I can't log out from the mac's app . A friend has her account on my computer and I want to enter mines but I dont know how, please help
Thanks a lot, I had to close program after the initial install, then open and login. It worked then.