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images not posting to canvas

when i try to add images from library or my computer i can see the image but nothing shows up in the preview or on the canvas


I have uninstalled scribe


deleted library


added the cache file to my library/prefrences area


still nothing


please someone helllppp

Hi,

Hi,
Please provide a link to the instructions that you followed because your description is unclear.

Are you using a mac or a pc?

This is a temporary workaround mentioned in a previous thread: http://answers-uploads.s3.amazonaws.com/426-Inserting%20image%20solution.pdf

-mike (videoscribe user)


 

Hi Mike


thank you for responding 


I followed these instructions


http://help.videoscribe.co/support/solutions/articles/1000033720-library-images-will-not-preview-or


for some reason i cannot open your link, let me know if you can see mine


thanks


Sierra

Whoops! I made the link wrong but it is now fixed.

As far as the other instructions, all I can say, is make sure you did not skip any steps.  Rebooting before reinstalling may help. Also if you do a google search for "sparkol images not showing" (without the quoation marks) you will find more threads that may have the instructions worded slightly differently in a way that may make them more clear.

-Mike (videoscribe user)

 

oh my god


will you marry me


IT WORKED


WOOHOO, i have a presentation due tomorrow. YOU are a life saver


thank you thank you thank you 


Sierra

YAYYYY! That's great to hear!  Thank you for posting your results!!!

 


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