Hello - My online file, CHEM 2423 Summer 2014 does a strange thing.
There is no delay in the video at about 3 minutes through, but when I
produce the video, there is a 10 second delay. Any idea what is causing
Sorry you have this issue. The problem you're describing is related to a known issue with version 1.3.31.
I think you may have this version installed. Please can you check by going into your Control panel, Programs and features, Find Sparkol VideoScribe from the list.
If the version is displaying 1.3.31 here, please uninstall it and download the current version (1.3.26) from the following link - https://my.sparkol.com/versions/download/13005/Windows
When you have done this and rebooted your computer, open up the Scribe, rename it and have a local copy using the second save option 'Save as a new copy and close'. Now if you try and render this new copy, do you get the same issue?
Thanks for the update.
In relation to not rendering at at a higher rate, we may need to check the scribe file.
Can you export the file to your desktop and then import it again.
Confirm if you get any error messages.
If you do not get any errors when you have imported the Scribe, can you retry the render?
Please follow these instructions which will assist you with the export/import process - http://help.videoscribe.co/support/solutions/articles/1000033741
Glad it is working for you now and thanks for taking the Lifetime option!
All the best, Joe