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Extend Trial But Can't Login

Hi Sir/Madam


My trial was extended...today is the last day...but i can't login....please help me...i need to render my video...

Please provide a clearer description of what you are doing and the symptoms you see.


( the other post I have read from you indicates that your free trial ended and you made a new trial with a different email.)


-mike (videoscribe user)

i uninstall the software and install back the software....so i create a new email...to get back my old video..in previous email...but i can't get back my old video..so what should i do...today is my last trial i need to render my video...please teach me how to solve the problem

Hi Biz

You're right: you should still be on the trial.  Please advise the error you are getting.


Here the error i'll facing...please teach me how to fix it...today is my last day extended trial....but i still can't get my video...try look at the attachment...


error.png error.png
81.6 KB

I see one of my colleagues has responded to you personally and you can now use your account


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